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How Do I?
The sections below allow you to review the most common tasks and questions in a tutorial format. Please select your question from the appropriate dropdown menu.
For Members
How Do I…
Get a refund?
Request a retirement estimate?
Check my account information?
Change my beneficiary?
Change my name?
Change my address?
Get credit for military service?
Get credit for military service under USERRA?
Get credit for previous public service?
Apply for service retirement?
Apply for disability retirement?
Get help if I am divorcing?
For Retirees
How Do I…
Check my account information?
Set up direct deposit?
Change my direct deposit account?
Change my name?
Change my address?
Change my beneficiary?
Change my withholding information?
Set up insurance payee under HELPS?
Claim HELPS tax deduction?
Handle a death?
For City Correspondents
How Do I…
Handle city payroll?
Enroll a new member?
Process a refund?
Advise members about beneficiaries?
Help a member get credit for previous service?
Help a member get credit for military service?
Help members with retirement?
Help members with disability retirement?
Handle a death?
Help a member who is divorcing?
Prepare W2 forms?